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Payment Policy

Payment Policy

As of the beginning of January 2016 we making a small change to the way in which we are proceed with overdue invoices from our clients. If an invoices due date is reached without payment being received a notice shall be sent informing the client that their 30 day grace period has begun. During this 30 day period there will be no changes made to the client’s current services or to the total amount due. It is expected that the client will either pay the invoice or contact us through the usual channels to open up a dialogue of how they wish to proceed with their services.

 

However, if after these 30 days no payment is received or no contact made then the particular service, for which the payment is overdue, will be temporarily suspended. As well as the suspension a late fee of 10% of the total invoice will be applied. This late fee is non-negotiable and the service will not re-instated until the full amount has been paid. If after a further 14 days from the end of the grace period we have still not received the full payment or had any communication from the client we shall be forced to terminate the service in question.